Cathay Pacific is seeking an Agency Trade Support Officer to join the local Auckland team. Based in the local Parnell office, this permanent full time role reports directly to the Agency Trade Support Supervisor.
• Provide proactive and professional telephone customer service to Travel Agents including airfare guidance, quotes, resolving enquiries for special requirements, issue resolution
• Respond to and action travel Agent emails and service requests within agreed timelines
• Build and maintain relationships with the Travel Agent community
• Excellent communication skills, particularly in spoken and written English. We are looking for a professional phone manner;
• Demonstrated commitment to customer service
• Strong ability to negotiate and problem solve effectively
• Ability to work autonomously and within a team environment
• A strong understanding of airfares and ticketing is required
• GDS experience required, Amadeus knowledge is an advantage
• Good literacy in Word, Excel and the Internet.
• You must have NZ work rights to apply for this role.
Applications can be made before Friday 28 December 2018
Via this link